JN
Jeffrey N

1 reviews | Active since Mar 2021

11 Mar 2021, 10:17

Clientele Life Robocall

I have no idea how they have my number, but I am being called almost everyday by numerous numbers, its a robocall, I keep blocking those numbers and new number seems to call me every time with the same message playing. This is absolutely unacceptable and unprofessional and would like for my number to be removed from system immediately!

0
Replies (2)
Clientele Life
Clientele Life's reply11 Mar 2021, 13:05
Official
Dear  Jeffrey N 
We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Siphesihle Rodolo
Service Support Specialist
Clientele Life 
Clientele Life
Clientele Life's reply11 Mar 2021, 13:54
Official
Dear  Jeffrey N 
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint. 
  
 We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information, and Data Acquisitions.  

We have since requested for your details to be removed from our database and would like to take this opportunity to apologize for any inconvenience caused in this regard. 

Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list.
   
 It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org  We trust you find this in order, however, should you require any further assistance please feel free to contact us again.  Yours sincerely,
  
 Lebohang Makhakhe 
 Service Support Specialist
 Clientele Life