TM
Tshepo M
1 reviews | Active since Aug 2013
20 Feb 2019, 11:37
Clientele Life *********** people
This company keeps on *********** people. My grandparents have been policy holders for over 20 years with Clientele Life with a premium of over R200 every month. Recently they've said only one of my two grandparents will be covered should they pass on yet both they are on the policy and both have been paying premiums for the past 20 odd years. With the money they get from their grand, had to source for a legal representative (attorney) who wrote a letter to Clientele Life and only after then the company changed tune and suddenly said the other member will also be covered should they pass away. We are talking about two elderly people over their 80s.
Clientele Life continues to ******* people.
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Replies (2)
Clientele Life's replyOfficial
21 Feb 2019, 08:48 Dear Tshepo M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life's reply21 Feb 2019, 08:48
Official
Dear Tshepo M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life's replyOfficial
22 Feb 2019, 14:34Dear Tshepo M
By now you have been contacted by our consultant ( Judith Mboweni), we have confirmed that feedback has been provided to a 3rd party, who has provided us with power of attorney over the policies.
Due to security reasons we were not in a position to provide you with further information on the policies. We trust that this is all your require in this regard, however should you require any further assistance please do not hesitate to contact us. Your sincerely, Shanitha Hanuman Service Support Supervisor
By now you have been contacted by our consultant ( Judith Mboweni), we have confirmed that feedback has been provided to a 3rd party, who has provided us with power of attorney over the policies.
Due to security reasons we were not in a position to provide you with further information on the policies. We trust that this is all your require in this regard, however should you require any further assistance please do not hesitate to contact us. Your sincerely, Shanitha Hanuman Service Support Supervisor
Clientele Life's reply22 Feb 2019, 14:34
Official
Dear Tshepo M
By now you have been contacted by our consultant ( Judith Mboweni), we have confirmed that feedback has been provided to a 3rd party, who has provided us with power of attorney over the policies.
Due to security reasons we were not in a position to provide you with further information on the policies. We trust that this is all your require in this regard, however should you require any further assistance please do not hesitate to contact us. Your sincerely, Shanitha Hanuman Service Support Supervisor
By now you have been contacted by our consultant ( Judith Mboweni), we have confirmed that feedback has been provided to a 3rd party, who has provided us with power of attorney over the policies.
Due to security reasons we were not in a position to provide you with further information on the policies. We trust that this is all your require in this regard, however should you require any further assistance please do not hesitate to contact us. Your sincerely, Shanitha Hanuman Service Support Supervisor