WS
William S
1 reviews | Active since Jul 2015
14 Jul 2023, 10:44
Clientele life refusing to debit my new bank
Have been paying for a funeral cover for almost 20 years with clientele to my surprise when I wanted to change my banking details was told by the consultant that they do not debit my new bank.I thought that was odd as I was not given an alternative.Sinve my parents are old I cannot get an insurer to take up a cover for them and this means for changing bank details I lost out on the cover i had for.my parents.I am distraught.
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Replies (2)
Clientele Life's replyOfficial
14 Jul 2023, 11:17Dear William S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply14 Jul 2023, 11:17
Official
Dear William S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
14 Jul 2023, 14:54Dear William S
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our attempt to contact you on the numbers we have on record resulted in no success on even day and I have also tried a number ending with ***9112.
Furthermore, I confirm that on the 21st of June 2022, you contacted our offices regarding a change of banking details but for more information, please provide us with an alternative number where I can reach you and provide full details of that interaction
Kind regards,Vusumuzi DlaminiClientele Insurance
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our attempt to contact you on the numbers we have on record resulted in no success on even day and I have also tried a number ending with ***9112.
Furthermore, I confirm that on the 21st of June 2022, you contacted our offices regarding a change of banking details but for more information, please provide us with an alternative number where I can reach you and provide full details of that interaction
Kind regards,Vusumuzi DlaminiClientele Insurance
Clientele Life's reply14 Jul 2023, 14:54
Official
Dear William S
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our attempt to contact you on the numbers we have on record resulted in no success on even day and I have also tried a number ending with ***9112.
Furthermore, I confirm that on the 21st of June 2022, you contacted our offices regarding a change of banking details but for more information, please provide us with an alternative number where I can reach you and provide full details of that interaction
Kind regards,Vusumuzi DlaminiClientele Insurance
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our attempt to contact you on the numbers we have on record resulted in no success on even day and I have also tried a number ending with ***9112.
Furthermore, I confirm that on the 21st of June 2022, you contacted our offices regarding a change of banking details but for more information, please provide us with an alternative number where I can reach you and provide full details of that interaction
Kind regards,Vusumuzi DlaminiClientele Insurance