SM
Sumaya M

1 reviews | Active since Sept 2015

13 Sept 2018, 17:08

Clientele life refuses to cancel policy.

Even after I cancelled my policy, Clientele Life still continues to debit me. When I call to find out it still states on their system that my policy is active.

0
Replies (2)
Clientele Life
Clientele Life's reply14 Sept 2018, 08:11
Official

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Siphesihle Rodolo

Service Support Specialist

Clientele Life
Clientele Life's reply03 Oct 2018, 15:47
Official

Dear Sumaya P Mogola

This is to confirm that feedback was provided on 14 September 2018 regarding a query raised on Hello Peter website. Also I did inform you of the reason why your policy was still in an active status when you contacted our offices.

Furthermore , you have confirmed that you were satisfied with feedback after I contacted you .

Regards

Vusumuzi Dlamini

Services Recovery Specialist

Clientele Life