Clientele Life quick to take your premiums. They do hassle they don't pay

A sales consultant called me in June 2020 and I took out a policy from which my debit date would start from 1 July 2021 with a 6 month waiting period on my niece where I was the beneficiary. They would email me a policy document upon which I would have 31 days to make changes or cancel the policy should I wanted to. They never send me the policy document within the prescribed time frame. I have actually only received the policy document after I queried why my claim has not been settled within the 24 hours that they promised - This policy document was only drafted on 20 September 2020. My niece passed away on December 2020 then the whole shabam started. The R200 airtime that they promise to load to assist with the funeral arrangements I have only received in January 2021 after I have reported them to their "indepemdant adjudicator". The latter informed me that my claim is being repudiated because my cousin died 3 days before the first day of January 2021 which was 28 December 2020. I had the matter referred to the Ombudsman which is currently being looked at. Back to Clientele, they make promises, they never call back as I am writing this message I was promised this morning that one of their assessors would give me full feedback before close of business today. The time now is 15h55 which by now I know that it is just one more promise made by them that will not be met. I had to bury my niece cash and my telephone bill to Clientele is running into over R1300. 00. They had the gall to send an assessor to my 75 year old aunt without an appointment who resides with only a 10 year old girl, who by the way is now showing flu like symptoms since the assessor has been there on Monday. They have started paying back by excess premiums as the policy was paid 3 months in advance when my niece died. On top of it all a number of their sales people are already trying to sell me a policy again which I have told distinctly what they can do with their policies. Do Clientele even know what a dignified funeral is.

Nevertheless in our family we have in South Africa alone 19200 policies with them which we have taken an unanimous descissions to cancel all at once as they tend to forget people like ourselves takes out policies to bury our loved ones in a dignified and respectful manner unlike Clientele who makes money out of this and look for any excuse not to settle their claims.

I will most definitely not do business with them ever again and they tend to forget the power of word of mouth.