AS
Absolom S

1 reviews | Active since Dec 2018

15 Jan 2019, 12:39

Clientele Life promotes *****

At the beginning of October 2018, I was ambushed in a Clientele Life funeral police sales business under the guise of a purported "Multi-Level -Marketing. On realising it, I gave instructions to the person who introduced me not to proceed only after two days. The person chose to ignore my instructions and submit the form for a debit order to start running and indeed it went through. On tracing, I was shocked. (1) The debit order was running regardless on the constant communication that thus should not be done. (2) On further investigation, the bank found out that one of the debit orders was **********ly processed as irreversible as per instructions given by me. This is false. (3) When I contacted the person who introduced me to give me the details of Clientele, he **** to me (in writing) that Clientele would be closed until after the Christmas and New Year holidays. (4) After I complained, Clientele purportedly appointed an investigator who told me that they do not have processes to verify any information provided to them by me and they would not ask the person who introduced me why because they gave a signed form. (5) Clientele would not take any other instructions except if I instruct they to cancel the ********** policy and forfeit the monies collected from my account. (6) Clientele would not cancel the debit order as it has a signed form This is ***** and I do not know whether Clientele is exempted from the Fais Act, Code of Ethical business conduct and Consumer Protection Act.

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Replies (3)
Clientele Life
Clientele Life's reply15 Jan 2019, 12:56
Official
 We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Siphesihle Rodolo
Service Support Specialist
AS
Absolom S's update25 Jan 2019, 05:28
Reviewer Update
Everyone should be warned that Clientele Life bluffs but does not act. The above was the last message they posted but have been silent since then. However, they refuse to act upon the ********** activity which is the subject matter. The ********** debit order has not been stopped. Sham on Clientele Life and its well false peddling trained staff.
Clientele Life
Clientele Life's reply18 Feb 2019, 13:17
Official
 Dear  AbsolomS  Our records indicate that you escalated this matter  to the Independent Arbitrator for review.   We are therefore not in a position to respond to the concerns raised.  The Arbitration Department is a higher authority that has been commissioned by Clientele Life with the mandate to review any queries referred to it. Any determination made by the Independent Arbitrator is final and binding on the Company and we will be guided by his response. You have been contacted by his office already and advised you can expect a response shortly.  We trust this is all you require in this regard however, should you require further assistance please do not hesitate to contact us again. 

Yours sincerely,

Shanitha Hanuman 

Service Support Supervisor