LV
Lizette V

1 reviews | Active since Nov 2019

23 Nov 2019, 10:16

Clientele life poor service

I've lost all respect for this company. I never thought they were ******s and this bad. I've been calling to cancel my policy and get my money back but everytime i call it goes on hold or no one is assisting. I went to the back to reverse the money but i couldn't do that because of clientele life. That was the last money in my account I'm trying to set up a business i need all the money i can get and yet here you guys come and rob me off that. If you answered your phones and helped me to cancel this i would have had nice things to say about you. But right now everytime i hear the word clientele life all that goes through my mind is ******s ********. I need you guys to contact me back *** *** to cancel this policy and give me my money back asap BTW alot of people are complaining about you thats not responding and thats you're just quick to get your hands on they money

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Replies (2)
Clientele Life
Clientele Life's reply25 Nov 2019, 08:24
Official
Dear Lizette V
 
We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
 
Yours sincerely,
 
Lindiwe Mabizela

Service Support Specialist  
Clientele Life
Clientele Life's reply10 Dec 2019, 13:34
Official
 Dear Lizette V 

By now you have been contacted and we have explained that we hold no previous request to cancel your policy. 

We have since assisted with the cancellation, should you wish to continue with the policy, we encourage you to please contact us and we will gladly welcome you back as a valued client. 

We would like to take this opportunity to apologise for any inconvenience caused in this regard and trust you find the above in order, however, should you wish to contact us please do not hesitate to do so. 

Yours sincerely, 

Vusumuzi Dlamini 

Service Support Specialist