ZN
Zinhle N
1 reviews | Active since Oct 2021
29 Oct 2021, 22:31
Clientele life policy cancellation
Clientele life angents are ********. They didn't tell me anything about clientele. They also said they are working for Capitec I will get discounts and rewards from Capitec. I didn't approve their policy in my Capitec app but their debit order is active. I tried to send email they said my policy Is cancelled but it's still active.I don't even have money to pay for this debit order. I need help , I'm so stressed.
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Replies (2)
Clientele Life's replyOfficial
02 Nov 2021, 10:14Dear Zinhle N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply02 Nov 2021, 10:14
Official
Dear Zinhle N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
02 Nov 2021, 13:05Zinhle Ngcobo
At the outset, I would like to apologize for the inconvenience caused regarding the concerns raised.
As per our discussion, the necessary feedback was provided on the 2nd of November and confirmed your policy's status.
Furthermore, I have confirmed that a refund will be processed once our Billings department has confirmed receipt of your premium for October, and no further debit orders will be raised on your bank account.
I trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so.
Vusumuzi Dlamini
Services Recovery Specialist
Clientele Life Insurance
Clientele Life's reply02 Nov 2021, 13:05
Official
Zinhle Ngcobo
At the outset, I would like to apologize for the inconvenience caused regarding the concerns raised.
As per our discussion, the necessary feedback was provided on the 2nd of November and confirmed your policy's status.
Furthermore, I have confirmed that a refund will be processed once our Billings department has confirmed receipt of your premium for October, and no further debit orders will be raised on your bank account.
I trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so.
Vusumuzi Dlamini
Services Recovery Specialist
Clientele Life Insurance