1 reviews | Active since May 2023
Clientele Life (Perks)
I am a student that joined Clientele Perks in March because it was advertised to me that I can get two free movie tickets under the condition that it was a free trial. This was at Menlyn Park Shopping centre , Numetro , the lady that explained to my friend and i about these perks had told us that the free trail will continue until the next month and when it’s supposed to end , we will receive a message which will be asking us if we want to continue with Clientèle Perks or not hence the free trial has ended. We did not receive any message at all, to speak on my behalf , I haven’t even used the free extra tickets due to lack of time since then.
So this morning I woke up and I saw a debt of R130 being taken from my bank account from Clientele Perks which wasn’t authorised by me. This was the person that got my friend and i into Clientele Perks - Beauty Muchemwa - but as for now , may you please get back to me as soon as possible.
Thank you
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has contacted you to provide the necessary feedback.
You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has contacted you to provide the necessary feedback.
You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards,
Market Conduct