DM
Ditebego M
1 reviews | Active since Feb 2024
15 Feb 2024, 11:27
Clientele Life Perks
I was ****med by a lady at Jubilee mall who claimed she worked for Clientele and asked me to rate her service and I did that however now I was *****ently signed up for the Clientele Life Perks and it's deducting money out of my account every month. It is not reversible and each time I call, they are not helping me and even hanging up on me. They are very rude and refuse to assist me, so I now I was ****med. I need help reversing and canceling thos policy.
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Replies (7)0
Replies (7)
Clientele Life's replyOfficial
15 Feb 2024, 12:26Dear Ditebego M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply15 Feb 2024, 12:26
Official
Dear Ditebego M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
19 Feb 2024, 12:25Dear Ditebego M,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct
Clientele Life's reply19 Feb 2024, 12:25
Official
Dear Ditebego M,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct
Clientele Life's replyOfficial
20 Feb 2024, 10:17Dear Ditebego M,
Thank you, I have forwarded the contact number to our Market Conduct team and they will be in contact.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Thank you, I have forwarded the contact number to our Market Conduct team and they will be in contact.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply20 Feb 2024, 10:17
Official
Dear Ditebego M,
Thank you, I have forwarded the contact number to our Market Conduct team and they will be in contact.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Thank you, I have forwarded the contact number to our Market Conduct team and they will be in contact.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
22 Feb 2024, 12:51Dear Ditebego M,
Thank you for raising your concerns and bringing this matter to our attention. We attempted to contact you again on the contact details provided and we are still unable to get hold of you. Please call the number which was sent to your cell phone via SMS. We have also sent you an email. We trust you find this in order. Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We attempted to contact you again on the contact details provided and we are still unable to get hold of you. Please call the number which was sent to your cell phone via SMS. We have also sent you an email. We trust you find this in order. Regards, Market Conduct
Clientele Life's reply22 Feb 2024, 12:51
Official
Dear Ditebego M,
Thank you for raising your concerns and bringing this matter to our attention. We attempted to contact you again on the contact details provided and we are still unable to get hold of you. Please call the number which was sent to your cell phone via SMS. We have also sent you an email. We trust you find this in order. Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We attempted to contact you again on the contact details provided and we are still unable to get hold of you. Please call the number which was sent to your cell phone via SMS. We have also sent you an email. We trust you find this in order. Regards, Market Conduct
DM
Ditebego M's updateReviewer Update
29 Feb 2024, 00:47Clientele life is a ****!!! on the 15th of February 2024 I wrote a review about them they responded well and even got a call that my matter has been resolved and my clientele Life perks policy has been canceled on the 15th of February 2024. To my surprise today on the 29th of February 2024 they have deducted their R140 from my bank account after I have been told it has been canceled. Clientele is a ****!!! they **** people for a living. I requested them to investigate the matter how they got my banking details because I never gave my banking details to them. I WANT MY R140 back to me this is the second time they deduct money. All I ask is to cancel my perk policy with them and reserve my money. To see they are ****s their money is non reverseable.
DM
Ditebego M's update29 Feb 2024, 00:47
Reviewer Update
Clientele life is a ****!!! on the 15th of February 2024 I wrote a review about them they responded well and even got a call that my matter has been resolved and my clientele Life perks policy has been canceled on the 15th of February 2024. To my surprise today on the 29th of February 2024 they have deducted their R140 from my bank account after I have been told it has been canceled. Clientele is a ****!!! they **** people for a living. I requested them to investigate the matter how they got my banking details because I never gave my banking details to them. I WANT MY R140 back to me this is the second time they deduct money. All I ask is to cancel my perk policy with them and reserve my money. To see they are ****s their money is non reverseable.
Clientele Life's replyOfficial
05 Mar 2024, 10:30Dear Ditebego M,
We thank you for escalating your concerns and allowing us the opportunity to address your complaint.
Please be aware that in order to terminate the debit order, we must give the bank thirty-one days' notice. We were unable to reverse the debit order for the 31st of February after your Perks plan was canceled on February 15th. As a result, there will be no refund.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela Service Support Team Leader Clientele Life
We thank you for escalating your concerns and allowing us the opportunity to address your complaint.
Please be aware that in order to terminate the debit order, we must give the bank thirty-one days' notice. We were unable to reverse the debit order for the 31st of February after your Perks plan was canceled on February 15th. As a result, there will be no refund.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela Service Support Team Leader Clientele Life
Clientele Life's reply05 Mar 2024, 10:30
Official
Dear Ditebego M,
We thank you for escalating your concerns and allowing us the opportunity to address your complaint.
Please be aware that in order to terminate the debit order, we must give the bank thirty-one days' notice. We were unable to reverse the debit order for the 31st of February after your Perks plan was canceled on February 15th. As a result, there will be no refund.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela Service Support Team Leader Clientele Life
We thank you for escalating your concerns and allowing us the opportunity to address your complaint.
Please be aware that in order to terminate the debit order, we must give the bank thirty-one days' notice. We were unable to reverse the debit order for the 31st of February after your Perks plan was canceled on February 15th. As a result, there will be no refund.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela Service Support Team Leader Clientele Life
DM
Ditebego M's updateReviewer Update
05 Mar 2024, 11:02Please investigate how you got my banking details because I never gave anyone my banking details
DM
Ditebego M's update05 Mar 2024, 11:02
Reviewer Update
Please investigate how you got my banking details because I never gave anyone my banking details