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Neil C

1 reviews | Active since Nov 2018

05 Apr 2024, 08:36

Clientele Life not cancelling policy

This review is on behalf of my son who is currently out of the country. He signed on for one of the rewards programs in November 23 and was not happy with his decision. A policy cancellation was requested in December, however this was not done. A number of emails were sent to them, and responses were received that the policy would be cancelled. The policy amount has been deducted again. We have requested, since December for the deducted amounts to be refunded. This is unacceptable

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Replies (5)
Clientele Life
Clientele Life's reply05 Apr 2024, 10:24
Official
Dear Neil C ,

We confirm receipt of the concerns raised and apologize for any inconvenience caused.
    
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
             
Yours sincerely, 
Lindiwe Mabizela
Service Support Team Leader 
Clientele Life 
Clientele Life
Clientele Life's reply05 Apr 2024, 15:27
Official
 Dear Neil C ,

We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.

Our attempt to contact you on the number ending with ***2633 resulted in no success on even day..

Can you please provide us with an alternative number where you can be reached.

Kind regards,Vusumuzi DlaminiServices Recovery Specialist 
Clientele Life
Clientele Life's reply09 Apr 2024, 09:01
Official
Dear Neil C ,

At the outset I would like to apologize for the inconvenience caused regarding  the concerns raised. As per our  discussion, I have explained regarding a call recording we have for the 8th December 2023 when Mr Kaden contacted us. Furthermore , I also informed you that the cancellation was only processed on the 20th March 2024.. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life Insurance 
Clientele Life
Clientele Life's reply10 Apr 2024, 08:25
Official
 Dear Neil C , 

Kindly note that i have sent you a call recording for the 8th of December 2023.

should you need further assistance , pleae do not hesitate to contact us back on *** or email *** 

Vusumuzi Dlamini
Services Recovery Specialist 
Clientele Life Insurance 
Clientele Life
Clientele Life's reply17 Apr 2024, 10:17
Official
Dear Neil C , 

Kindly note that the call recording was sent to ***.

should you need further assistance , pleae do not hesitate to contact us back on *** or email *** 

Vusumuzi Dlamini
Services Recovery Specialist 
Clientele Life Insurance