ES
Erica S
1 reviews | Active since Oct 2015
17 Dec 2020, 13:40
Clientèle Life: No response and Taking more than one payment
On 24th November 2020 I signed up for the Accident Plus Plan and requested that cover begin 1st December 2020. The operator on the phone confirmed that I would be covered from 1st Dec and that payment would be taken at the end of each month.
Upon receiving my policy, I noticed that cover commencement was 1st Nov which was incorrect. Secondly I have been charged twice. Once on 25th November and again on 11 December.
I have tried numerous times to get hold of Clientele services to cancel my policy and get the refund of the second payment but no one answers my requests!
I need the policy to urgently be cancelled so that I will not be charged again. It really is awful service.
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Replies (2)
Clientele Life's replyOfficial
17 Dec 2020, 13:56Dear Erica
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply17 Dec 2020, 13:56
Official
Dear Erica
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
18 Dec 2020, 15:29Dear Erica
Our attempts to contact you have not been successful. Kindly, provide us with an alternate number or convenient time to contact you.
We look forward to your response.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Our attempts to contact you have not been successful. Kindly, provide us with an alternate number or convenient time to contact you.
We look forward to your response.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply18 Dec 2020, 15:29
Official
Dear Erica
Our attempts to contact you have not been successful. Kindly, provide us with an alternate number or convenient time to contact you.
We look forward to your response.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Our attempts to contact you have not been successful. Kindly, provide us with an alternate number or convenient time to contact you.
We look forward to your response.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life