Clientele Life needs to teach agents customer communication

I've never experienced disrespect like this in my entire life. Clientele Agent called: Beauty Phillips. She's rude and refuses to listen to what is being said. I'm still mourning my late father, but she shows no sympathy. Instead, she insists that my mother, who is 71 years old, must call her. My mother is still mourning her husband, yet Clientele Life agents can be rude and speak this way. I'm very disappointed with your service, and I ask that you terminate my mother's premium account as soon as possible. The representatives who called me on Tuesday, including the one who processed the claim and explained the entire process, were professional, but Beauty Phillips just ruined everything.