ZM
Zoliswa M

1 reviews | Active since Dec 2019

10 Feb 2022, 08:41

CLIENTELE LIFE MUST CLOSE DOWN

Clientele life they are ***** ***** and ******** in whole world never seen a company that is dishonest that does not respect their clients ...My mother joined a funeral cover by them and when she put in a claim they refused to pay for Cliam that was last year in June till now ..I Just pray your business close down and that you all ROT IN HELL for the stressed you caused to my monther

0
Replies (2)
Clientele Life
Clientele Life's reply10 Feb 2022, 16:31
Official
Dear Zoliswa M 
We confirm receipt of the concerns raised.
      
Your query has been escalated to the relevant department for investigation.
      
Yours sincerely, 
Shanitha Hanuman 
Service Support Supervisor 
Clientele Life   
Clientele Life
Clientele Life's reply10 Feb 2022, 16:57
Official
Dear Zoliswa M 

Thank you for raising your concerns with us. 

Our records indicate that your query was escalated to the office of the Independent Arbitrator for review. 

The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company. 

Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator. 

We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again. 

Yours sincerely,
 
 Shanitha Hanuman 
 Service Support Supervisor 
 Clientele Life