DM
Dimakatso M

1 reviews | Active since Dec 2024

02 Mar 2026, 11:00

Clientele life ****mile

Clientele made false adverti*****t and did not tell me about deductions I only see on my app that there is an active Debi checks I’ve called several times to cancel but they are not assisting me today they took my money again clientele is a ****!!!!

0
Replies (11)
Clientele Life
Clientele Life's reply02 Mar 2026, 11:03
Official
Dear Dimakatso M,

We confirm receipt of the concerns raised and apologize for any inconvenience caused. 

Your query has been escalated to the relevant department for investigation, and we will be in contact to assist. 

Yours sincerely, 

Market Conduct 
DM
Dimakatso M's update02 Mar 2026, 11:07
Reviewer Update
I have been told this before! I need you guys to cancel it now and refund me back my R365 I rely on that money to take care of my child and you guys take it cancel it and refund me my money it has been a whole month now
DM
Dimakatso M's update02 Mar 2026, 11:10
Reviewer Update
I can provide you with the number of the guy who falsely advertised to me I have our whatsap conversations and his numbers! He even blocked me on whatsap after the debicheck went through because he knew that clientele life is a ****
Clientele Life
Clientele Life's reply02 Mar 2026, 11:35
Official
Dear Dimakatso M,

Your query has been escalated to the relevant department for investigation, and we will be in contact to assist. 

Yours sincerely, 

Market Conduct 
DM
Dimakatso M's update02 Mar 2026, 12:28
Reviewer Update
I am still waiting for you to contact me since morning
DM
Dimakatso M's update02 Mar 2026, 13:05
Reviewer Update
These are my contact numbers ***
DM
Dimakatso M's update02 Mar 2026, 14:45
Reviewer Update
I got a call from one of clientele’s agents and she cancelled the policy and promised to ask for a refund, I am satisfied with the outcome and will be waiting for the refund when it reflects I will come back with the update
Clientele Life
Clientele Life's reply02 Mar 2026, 14:49
Official
Dear Dimakatso M,
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us.  We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients.                       

We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.  Please do not hesitate to contact us should you have any further queries.  Yours sincerely, 

Market Conduct 
Clientele Life
Clientele Life's reply05 Mar 2026, 06:56
Official
Dear Dimakatso M,

We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. 

You requested to cancel the policy and the cancellation of the debit order process was confirmed. 

As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by Monica Ngubane. 

We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so.  We would also like to thank you for the positive feedback.  Regards,  Market Conduct 
DM
Dimakatso M's update09 Mar 2026, 15:43
Reviewer Update
Good afternoon, I got my refund on Saturday thank very much to the lady who called and made sure I was helped thank you so much
Clientele Life
Clientele Life's reply11 Mar 2026, 08:00
Official
Dear Dimakatso M,
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us.  We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients.                       

We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.  Please do not hesitate to contact us should you have any further queries.  Yours sincerely, 

Market Conduct