Clientele life making people join their policy without their consent
Today my mom was stopped by one of clientele life agents claiming they are running a promotion to give out shoprite shopping discounts, they asked her a few questions and my mom specifically asked them not to make her join any clientele policies, that lady told her that no head office will give her a call asking her to join and she can simply say no. She asked them this multiple times.
Later in the evening she received a text message instead of a call, 1 was to give her a policy number, installment which is R360pm and payment date which will be 28 July 2nd text message was to give her a link where she can download her policy documents, a policy she did not agree to, didn't choose a plan and was not even advised how their products works, there were no discussions of policies or no call made to my mom
These agents are now claiming that it's the head office fault and not them
Please urgently help as my mom is unemployed
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Johannah Cele has been in contact with you to provide the necessary feedback. As telephonically discussed, we require an affidavit with three specimen signatures to investigate your matter further. Regrettably there are certain documents and information which is required to enable us to resolve your complaint adequately, and if not received this will unfortunately not allow us to proceed with the investigation. The Investigator has also provided you with the details of our Internal Arbitration Department, should you not be satisfied with the requirements and outcome that has been provided to you. Should you require any further assistance in this regard, please feel free to contact us again. RegardsMarket Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Johannah Cele has been in contact with you to provide the necessary feedback. As telephonically discussed, we require an affidavit with three specimen signatures to investigate your matter further. Regrettably there are certain documents and information which is required to enable us to resolve your complaint adequately, and if not received this will unfortunately not allow us to proceed with the investigation. The Investigator has also provided you with the details of our Internal Arbitration Department, should you not be satisfied with the requirements and outcome that has been provided to you. Should you require any further assistance in this regard, please feel free to contact us again. RegardsMarket Conduct