ED
Edward D
1 reviews | Active since Jun 2023
18 Jun 2023, 10:31
Clientele Life / Lisa Graham
I assist a young lady who is disabled with her accounts. Lisa had a Clientele policy on 6 Nov22 asked for it to be Paid Up. They paid out the funds and then at the end of Nov22 a deduction was done. On the 22Jan23 wrote and asked for it to be cancelled as paid up was not an option. Since Nov22 up to May23 they are still deducting the amount of R773..42 ignoring all the letters that have been sent plus the "Encashment Request Forms" and other that has been sent. Lisa is unable to live with this deduction every month. Approached the bank to help and they are unable to do so because of the way Clientele does their debit system.
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Replies (2)
Clientele Life's replyOfficial
19 Jun 2023, 14:09Dear Edward richard D,
Thank you for bringing this matter to our attention and we sincerely apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Thank you for bringing this matter to our attention and we sincerely apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply19 Jun 2023, 14:09
Official
Dear Edward richard D,
Thank you for bringing this matter to our attention and we sincerely apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Thank you for bringing this matter to our attention and we sincerely apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
21 Jun 2023, 10:09Dear Edward richard D,
Thank you for raising your concerns with us.
Please note that the policy has been canceled as requested and the investment value has been paid to the policy owner's bank account.
As discussed during our telephone conversation, we require 31 days to cancel a debit. The debit for June has already been raised and cannot be reversed. Therefore, we will still deduct the premium for the last time in June, and after 15 days from the 25th, we will refund the policy premium, minus the IFA subscription fee. We apologize for the delay and any inconvenience experienced. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe MabizelaService Support Specialist Clientele Life
Thank you for raising your concerns with us.
Please note that the policy has been canceled as requested and the investment value has been paid to the policy owner's bank account.
As discussed during our telephone conversation, we require 31 days to cancel a debit. The debit for June has already been raised and cannot be reversed. Therefore, we will still deduct the premium for the last time in June, and after 15 days from the 25th, we will refund the policy premium, minus the IFA subscription fee. We apologize for the delay and any inconvenience experienced. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe MabizelaService Support Specialist Clientele Life
Clientele Life's reply21 Jun 2023, 10:09
Official
Dear Edward richard D,
Thank you for raising your concerns with us.
Please note that the policy has been canceled as requested and the investment value has been paid to the policy owner's bank account.
As discussed during our telephone conversation, we require 31 days to cancel a debit. The debit for June has already been raised and cannot be reversed. Therefore, we will still deduct the premium for the last time in June, and after 15 days from the 25th, we will refund the policy premium, minus the IFA subscription fee. We apologize for the delay and any inconvenience experienced. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe MabizelaService Support Specialist Clientele Life
Thank you for raising your concerns with us.
Please note that the policy has been canceled as requested and the investment value has been paid to the policy owner's bank account.
As discussed during our telephone conversation, we require 31 days to cancel a debit. The debit for June has already been raised and cannot be reversed. Therefore, we will still deduct the premium for the last time in June, and after 15 days from the 25th, we will refund the policy premium, minus the IFA subscription fee. We apologize for the delay and any inconvenience experienced. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe MabizelaService Support Specialist Clientele Life