FJ
Francois J
1 reviews | Active since Aug 2020
20 Aug 2020, 09:49
Clientele Life is spamming me
Clientele Life is spamming me daily with calls. I try to block those numbers, but they have so many numbers and I think they know, that people are blocking them.
I want them to stop immediately, I did not ask for it. With the new POPI legislation, are they not breaking the law?
I want to report them to DMASA, but now if I want to lay a complaint, DMASA want my ID number! Why?
Can we stop Clientele Life to stop ALL marketing calls?
I will never buy a single product from them.
Helpful (0)
Replies (5)0
Replies (5)
Clientele Life's replyOfficial
20 Aug 2020, 10:12Dear Francois J,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply20 Aug 2020, 10:12
Official
Dear Francois J,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
20 Aug 2020, 15:27Dear Francois J,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our response to the matter refers:
At the outset we would like to take this moment to apologize for any inconvenience caused in this regard, however, we assure you that this is not the level of service we aim to offer our clients.
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information, and Data Acquisitions.
We have since requested for your details to be removed from our database, however, the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices. Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org. We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours Sincerely,
Lindiwe Mabizela
Service Support Supervisor
Clientele Life
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our response to the matter refers:
At the outset we would like to take this moment to apologize for any inconvenience caused in this regard, however, we assure you that this is not the level of service we aim to offer our clients.
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information, and Data Acquisitions.
We have since requested for your details to be removed from our database, however, the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices. Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org. We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours Sincerely,
Lindiwe Mabizela
Service Support Supervisor
Clientele Life
Clientele Life's reply20 Aug 2020, 15:27
Official
Dear Francois J,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our response to the matter refers:
At the outset we would like to take this moment to apologize for any inconvenience caused in this regard, however, we assure you that this is not the level of service we aim to offer our clients.
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information, and Data Acquisitions.
We have since requested for your details to be removed from our database, however, the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices. Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org. We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours Sincerely,
Lindiwe Mabizela
Service Support Supervisor
Clientele Life
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our response to the matter refers:
At the outset we would like to take this moment to apologize for any inconvenience caused in this regard, however, we assure you that this is not the level of service we aim to offer our clients.
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information, and Data Acquisitions.
We have since requested for your details to be removed from our database, however, the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices. Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org. We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours Sincerely,
Lindiwe Mabizela
Service Support Supervisor
Clientele Life
FJ
Francois J's updateReviewer Update
20 Aug 2020, 19:45Thank you for your response.
Unfortunately I do not accept your explanation. I detest the fact that you obtain your information from external suppliers. You have degenerated to the same level or even lower than those suppliers that make money out of my data.
You must with immediate effect stop this channel of advertizing, because there are other people that is just as irate with your dispicable method of advertizing.
Unfortunately I do not accept your explanation. I detest the fact that you obtain your information from external suppliers. You have degenerated to the same level or even lower than those suppliers that make money out of my data.
You must with immediate effect stop this channel of advertizing, because there are other people that is just as irate with your dispicable method of advertizing.
FJ
Francois J's update20 Aug 2020, 19:45
Reviewer Update
Thank you for your response.
Unfortunately I do not accept your explanation. I detest the fact that you obtain your information from external suppliers. You have degenerated to the same level or even lower than those suppliers that make money out of my data.
You must with immediate effect stop this channel of advertizing, because there are other people that is just as irate with your dispicable method of advertizing.
Unfortunately I do not accept your explanation. I detest the fact that you obtain your information from external suppliers. You have degenerated to the same level or even lower than those suppliers that make money out of my data.
You must with immediate effect stop this channel of advertizing, because there are other people that is just as irate with your dispicable method of advertizing.
FJ
Francois J's updateReviewer Update
24 Aug 2020, 10:28Since the spam calls from Clientele Life is continuing, I feel this issue need to be further investigated.
I want a list of all their suppliers who supp**** my personal information to Clientele Life. I did not give those suppliers permission to sell or give away my personal information. And I have the right to know where they got my information from.
Clientele Life, you do not have my permission to sell, give away or use my personal information.
I want a list of all their suppliers who supp**** my personal information to Clientele Life. I did not give those suppliers permission to sell or give away my personal information. And I have the right to know where they got my information from.
Clientele Life, you do not have my permission to sell, give away or use my personal information.
FJ
Francois J's update24 Aug 2020, 10:28
Reviewer Update
Since the spam calls from Clientele Life is continuing, I feel this issue need to be further investigated.
I want a list of all their suppliers who supp**** my personal information to Clientele Life. I did not give those suppliers permission to sell or give away my personal information. And I have the right to know where they got my information from.
Clientele Life, you do not have my permission to sell, give away or use my personal information.
I want a list of all their suppliers who supp**** my personal information to Clientele Life. I did not give those suppliers permission to sell or give away my personal information. And I have the right to know where they got my information from.
Clientele Life, you do not have my permission to sell, give away or use my personal information.
Clientele Life's replyOfficial
24 Aug 2020, 16:20Dear Francois J,
We confirm receipt of the concerns raised.
Kindly note that I have forwarded a request for the list of the external suppliers and we will email it as soon as possible. We would like to apologise for any inconvenience experienced.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Kindly note that I have forwarded a request for the list of the external suppliers and we will email it as soon as possible. We would like to apologise for any inconvenience experienced.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply24 Aug 2020, 16:20
Official
Dear Francois J,
We confirm receipt of the concerns raised.
Kindly note that I have forwarded a request for the list of the external suppliers and we will email it as soon as possible. We would like to apologise for any inconvenience experienced.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Kindly note that I have forwarded a request for the list of the external suppliers and we will email it as soon as possible. We would like to apologise for any inconvenience experienced.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life