PM
Phumla M
1 reviews | Active since May 2018
31 Jan 2019, 21:57
Clientele life is ****
I’m disgusted how much lies you keep spreading. You failed my dad when my grandma passed on and did not pay for her funeral as per the cover we joined it been years and you did not pay. You said you cover all dieseases, but when dibeatese took her life you made excuses that it was not declared that she had sugar diabetes, what hurt most is that we all found out during her death that she had such.
You recently convinced my sis gthat o join your hospital plan and said she will be covered haaa guess what you failed her today. I’ll Tell the whole world about your empty promises.
This company must be burned
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Replies (2)
Clientele Life's replyOfficial
01 Feb 2019, 08:45 Dear Phumla M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply01 Feb 2019, 08:45
Official
Dear Phumla M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's replyOfficial
19 Feb 2019, 13:43 Dear Phumla M We confirm receipt of the concerns raised. Our records indicate that this matter was previously referred to the Office of the Ombudsman, who should have provided you Granddad with a final response. Based on the above we are not in a position to provide further feedback regarding this matter. We trust that this is all you require in this regard however, should you require further assistance please do not hesitate to contact us. Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Shanitha Hanuman
Service Support Supervisor
Clientele Life's reply19 Feb 2019, 13:43
Official
Dear Phumla M We confirm receipt of the concerns raised. Our records indicate that this matter was previously referred to the Office of the Ombudsman, who should have provided you Granddad with a final response. Based on the above we are not in a position to provide further feedback regarding this matter. We trust that this is all you require in this regard however, should you require further assistance please do not hesitate to contact us. Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Shanitha Hanuman
Service Support Supervisor