1 reviews | Active since May 2014
Clientele Life is *****ing pensioners money
My uncle is a pensioner @72 years old dependent on social grant. He was approached by someone who claimed to be from Two Mountains running a promotion to assist senior citizens with grocery voucher. The individual took his ID number under the presence that he was going to register him for the R1000 free grocery voucher. He never received any voucher instead, he noticed that his social grant was lower than usual in January 2026. In February 2026 the money was deducted again and he decided to go to social grant administrators to find out what is going on. To his surprise, he learned that he has a social grant stop order for a Clientele Life policy. After several attempts to assist him, I finally managed to get the policy opened withought his knowledge cancelled. Clientele Life refuses to refund him two debit orders already taken from him even after establishing that he did not take up a policy nor did he know that he had a policy opened under his name, worse part *****ing money from his social grant. It makes me sick to learn that a company of this magnitude is *****ing from the most vulnerable people in the country. I also wonder on how many helpless senior citizens are affected by this **** of R1000 free voucher for groceries from Two Mountains.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the refund process was explained to you by Monica Ngubane. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the refund process was explained to you by Monica Ngubane. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
