WM
Wandile M
1 reviews | Active since Oct 2024
30 Jul 2025, 08:04
Clientèle life is *****ing from me.
Clientèle life is *****ing from me. I cancelled my profile. I sent 5+ messages. I emailed twice. I told the bank. They still took money. I message them at 7AM and they say “no consultants available” — but they have time to debit my account. I’m reporting them to the Ombudsman and the NCC. Don’t let this happen to you.
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Replies (4)
Clientele Life's replyOfficial
30 Jul 2025, 08:47Dear Wandile M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply30 Jul 2025, 08:47
Official
Dear Wandile M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
30 Jul 2025, 15:32Dear Wandile M,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct
Clientele Life's reply30 Jul 2025, 15:32
Official
Dear Wandile M,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct
WM
Wandile M's updateReviewer Update
30 Jul 2025, 17:51Dear Market Conduct Team,
Thank you for your response.
I understand you attempted to contact me. Unfortunately, I was unavailable at the time as I was attending college, and my phone was on Do Not Disturb. Regardless, all the necessary details were already provided multiple times via WhatsApp and email, and I have video and screenshot proof to support my complaint.
To clarify:
My cancellation request was submitted on 4 July 2025.
I was told the last deduction would be on the 25th, yet I was debited again on the 30th.
I have already deleted my Clientèle account, yet the deductions continued.
This issue is well-documented, and no further information should be needed to see that continued billing after cancellation is ********. I am requesting:
1. An immediate full refund of all unauthorized deductions made after my cancellation.
2. A written confirmation that my account has been fully cancelled and closed.
3. That no further deductions will occur going forward.
You may reach me via email or WhatsApp, or alternatively provide a specific contact person with direct availability if a phone call is still required.
Kind regards,
Wandile M.
*** (clientele perks number)
*** (there is no alternative number)
Thank you for your response.
I understand you attempted to contact me. Unfortunately, I was unavailable at the time as I was attending college, and my phone was on Do Not Disturb. Regardless, all the necessary details were already provided multiple times via WhatsApp and email, and I have video and screenshot proof to support my complaint.
To clarify:
My cancellation request was submitted on 4 July 2025.
I was told the last deduction would be on the 25th, yet I was debited again on the 30th.
I have already deleted my Clientèle account, yet the deductions continued.
This issue is well-documented, and no further information should be needed to see that continued billing after cancellation is ********. I am requesting:
1. An immediate full refund of all unauthorized deductions made after my cancellation.
2. A written confirmation that my account has been fully cancelled and closed.
3. That no further deductions will occur going forward.
You may reach me via email or WhatsApp, or alternatively provide a specific contact person with direct availability if a phone call is still required.
Kind regards,
Wandile M.
*** (clientele perks number)
*** (there is no alternative number)
WM
Wandile M's update30 Jul 2025, 17:51
Reviewer Update
Dear Market Conduct Team,
Thank you for your response.
I understand you attempted to contact me. Unfortunately, I was unavailable at the time as I was attending college, and my phone was on Do Not Disturb. Regardless, all the necessary details were already provided multiple times via WhatsApp and email, and I have video and screenshot proof to support my complaint.
To clarify:
My cancellation request was submitted on 4 July 2025.
I was told the last deduction would be on the 25th, yet I was debited again on the 30th.
I have already deleted my Clientèle account, yet the deductions continued.
This issue is well-documented, and no further information should be needed to see that continued billing after cancellation is ********. I am requesting:
1. An immediate full refund of all unauthorized deductions made after my cancellation.
2. A written confirmation that my account has been fully cancelled and closed.
3. That no further deductions will occur going forward.
You may reach me via email or WhatsApp, or alternatively provide a specific contact person with direct availability if a phone call is still required.
Kind regards,
Wandile M.
*** (clientele perks number)
*** (there is no alternative number)
Thank you for your response.
I understand you attempted to contact me. Unfortunately, I was unavailable at the time as I was attending college, and my phone was on Do Not Disturb. Regardless, all the necessary details were already provided multiple times via WhatsApp and email, and I have video and screenshot proof to support my complaint.
To clarify:
My cancellation request was submitted on 4 July 2025.
I was told the last deduction would be on the 25th, yet I was debited again on the 30th.
I have already deleted my Clientèle account, yet the deductions continued.
This issue is well-documented, and no further information should be needed to see that continued billing after cancellation is ********. I am requesting:
1. An immediate full refund of all unauthorized deductions made after my cancellation.
2. A written confirmation that my account has been fully cancelled and closed.
3. That no further deductions will occur going forward.
You may reach me via email or WhatsApp, or alternatively provide a specific contact person with direct availability if a phone call is still required.
Kind regards,
Wandile M.
*** (clientele perks number)
*** (there is no alternative number)
Clientele Life's replyOfficial
01 Aug 2025, 10:33Dear Wandile,
We attempted to contact you to obtain more details to investigate your matter further.
Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct
We attempted to contact you to obtain more details to investigate your matter further.
Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct
Clientele Life's reply01 Aug 2025, 10:33
Official
Dear Wandile,
We attempted to contact you to obtain more details to investigate your matter further.
Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct
We attempted to contact you to obtain more details to investigate your matter further.
Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct