BM
Bongoh M
1 reviews | Active since Dec 2020
16 Dec 2020, 23:58
Clientele Life is full **** with this **** ad's and rawards!
Hi. October 27 2020 this guy approach me at mall and told me about this clientel reward also told me that I'll get cash back when purchasing at stores like Shoprite, Checkers and many other stores. So now clientel life is taking R242.00 on my Capitec account for the 2nd time. last month November went to Capitec branch and they told me they can't cancel this debit order, because it's authorized. It's sad that big companies like clientele are full of ****s they keep on promising that they will cancel it which is a lie. Please help me with my money back.
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Replies (2)
Clientele Life's replyOfficial
17 Dec 2020, 10:19Dear Bongoh M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply17 Dec 2020, 10:19
Official
Dear Bongoh M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
17 Dec 2020, 13:15Dear Bongoh M
Thank you for raising your concerns and for bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback.
It was established that permission was obtained to debit your account. The escalation process has been sent to your cell number via SMS should you want to take the matter further.
Should you require further assistance please feel free to contact us again.
Yours sincerely,
Market Conduct
Clientele Life's reply17 Dec 2020, 13:15
Official
Dear Bongoh M
Thank you for raising your concerns and for bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback.
It was established that permission was obtained to debit your account. The escalation process has been sent to your cell number via SMS should you want to take the matter further.
Should you require further assistance please feel free to contact us again.
Yours sincerely,
Market Conduct