1 reviews | Active since Apr 2016
Clientele life is doing a ****************
I took the investment policy in October 2015, I have not yet received my policy document, I phoned, emailed them and nothing happened, I decided to cancel despite the fact that the policy is cancelled but clientele continues to deduct my money, I went to the bank to stop the payment but clientele managed to deduct my money using a different reference/oder number. I paid the bank R25 every time I ask to stop the payment and get my money back, I strongly believe that the cost of stopping the payment is not necessary since I cancelled the policy with clientele. I will never recommend clientele to anyone considering the bad experience I have with them, every month end I have to go and spendR25 for sweet nothing due to clientele and its dirty ways of making money from the poor people.
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Your sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Your sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns and bringing this matter to our attention.
As per our discussion, we confirm that an investigation has been conducted regarding the concerns raised and found that the policy was not cancelled du to an oversight. The matter has been escalated to the relevant management team to address accordingly.
We are pleased that you were satisfied with the outcome and the solutions given.
We would like to thank you for providing us the opportunity to resolve this matter, should you have further queries please do not hesitate to contact us.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns and bringing this matter to our attention.
As per our discussion, we confirm that an investigation has been conducted regarding the concerns raised and found that the policy was not cancelled du to an oversight. The matter has been escalated to the relevant management team to address accordingly.
We are pleased that you were satisfied with the outcome and the solutions given.
We would like to thank you for providing us the opportunity to resolve this matter, should you have further queries please do not hesitate to contact us.
Yours sincerely,
Benita Steyn
Service Recovery Specialist