Clientèle Life is daylight ******* and a ****

While visiting the mall, I was approached by Clientele representatives who suggested I sign up for the Clientele app to receive free rewards and cash back on selected purchases. Believing it would be a straightforward process like any other website sign-up, I proceeded to register. I provided my bank account number (necessary for receiving cash back), my phone number, and other required details.

Throughout this process, I was not asked to sign any documents or agree to any terms of service, which I was specifically looking out for to avoid unexpected charges. There was no mention of signing up for life insurance or any associated costs, either in the app or by the Clientele representatives.

It never crossed my mind that they could withdraw money from my bank account. Despite knowing my age and living situation, which does not necessitate life insurance, the representatives deceived me into taking out a policy.

When my phone number was verified, they actually signed me up for a Debicheck debit order, which I cannot stop. After noticing the first payment of R140 being deducted, I immediately emailed Clientele to cancel the policy and requested a refund, explaining my situation as I have here. I also deleted my Clientele account. I received a confirmation from Clientele that the policy was canceled but no information regarding a refund.

To my dismay, on the first of the following month, they deducted R150 from my account, even more than the previous amount. I reached out to them again, but I have not received any response.