MM
Mandisa M
1 reviews | Active since Jan 2021
31 Mar 2021, 15:20
Clientele life is a way to exploit people out their money
These people are just ****** they don't care about us. I have contacted them several times even wrote a review here they pretended to help me but they didn't. I'm still getting debited and I've been trying to get to the bottom of this since November
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
01 Apr 2021, 08:49Dear Mandisa M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply01 Apr 2021, 08:49
Official
Dear Mandisa M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
01 Apr 2021, 13:07Dear Mandisa M
Thank you for raising your concerns with us.
We confirm that we made contact with you to provide feedback regarding the concerns raised.
We have since communicated that the policy in question has now been cancelled as per your request and the cancellation process was explained accordingly. As discussed telephonically, we explained the refund process and you confirmed that you were satisfied with the feedback.
Furthermore we would like to thank you for the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team.
We however apologise for any inconvenience this must have caused to you.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Yours sincerely,
Judith Mboweni
Service Recovery Specialist
Clientele Life
Clientele Life's reply01 Apr 2021, 13:07
Official
Dear Mandisa M
Thank you for raising your concerns with us.
We confirm that we made contact with you to provide feedback regarding the concerns raised.
We have since communicated that the policy in question has now been cancelled as per your request and the cancellation process was explained accordingly. As discussed telephonically, we explained the refund process and you confirmed that you were satisfied with the feedback.
Furthermore we would like to thank you for the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team.
We however apologise for any inconvenience this must have caused to you.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Yours sincerely,
Judith Mboweni
Service Recovery Specialist
Clientele Life
MM
Mandisa M's updateReviewer Update
17 Apr 2021, 21:27I am happy to say after months of being debited even after canceling the policy, clientele life has come through and paid up all the money that was being debited without my consent and for that Thank you very much
MM
Mandisa M's update17 Apr 2021, 21:27
Reviewer Update
I am happy to say after months of being debited even after canceling the policy, clientele life has come through and paid up all the money that was being debited without my consent and for that Thank you very much