TM
Tshamano M
1 reviews | Active since Jul 2024
27 Jul 2024, 12:29
Clientele Life is a ****, Save your money and don't fall for it!
Please save your money join Clientele they are just there for the money after that they do not care at all I have been complaining for the past 2 months sending emails trying to call them no response whatsoever. The sad part about this is that you can't even cancel the debit order from your bank.
All I wanted from them was the "contract" that they read to me when I was applying for the policy. They cannot provide me with it they say I should log into the app I do that but the app shows I do not even have an existing policy.
In a nutshell please don't trust Clientele I'm not even sure if they will even respond to this review!
Helpful (0)
Replies (3)0
Replies (3)TM
Tshamano M's updateReviewer Update
27 Jul 2024, 12:30I said it's a **** they put asterisks where I said a ****!
TM
Tshamano M's update27 Jul 2024, 12:30
Reviewer Update
I said it's a **** they put asterisks where I said a ****!
Clientele Life's replyOfficial
29 Jul 2024, 13:18Dear Tshamano M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply29 Jul 2024, 13:18
Official
Dear Tshamano M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
30 Jul 2024, 15:32Dear Tshamano M,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for the delay and inconvenience you may have experienced. As per our telephonic discussion, we confirm that the policy was cancelled as per your request. Should there be a debit for the July premium, kindly contact us so that we may arrange a refund.
It is unfortunate that you have decided to terminate our services. Should you wish to continue with the policy, we encourage you to urgently contact us, and we will gladly welcome you back as a valued client. We trust you find this in order; however, should you require any further assistance, please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for the delay and inconvenience you may have experienced. As per our telephonic discussion, we confirm that the policy was cancelled as per your request. Should there be a debit for the July premium, kindly contact us so that we may arrange a refund.
It is unfortunate that you have decided to terminate our services. Should you wish to continue with the policy, we encourage you to urgently contact us, and we will gladly welcome you back as a valued client. We trust you find this in order; however, should you require any further assistance, please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Clientele Life's reply30 Jul 2024, 15:32
Official
Dear Tshamano M,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for the delay and inconvenience you may have experienced. As per our telephonic discussion, we confirm that the policy was cancelled as per your request. Should there be a debit for the July premium, kindly contact us so that we may arrange a refund.
It is unfortunate that you have decided to terminate our services. Should you wish to continue with the policy, we encourage you to urgently contact us, and we will gladly welcome you back as a valued client. We trust you find this in order; however, should you require any further assistance, please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for the delay and inconvenience you may have experienced. As per our telephonic discussion, we confirm that the policy was cancelled as per your request. Should there be a debit for the July premium, kindly contact us so that we may arrange a refund.
It is unfortunate that you have decided to terminate our services. Should you wish to continue with the policy, we encourage you to urgently contact us, and we will gladly welcome you back as a valued client. We trust you find this in order; however, should you require any further assistance, please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life