1 reviews | Active since Apr 2019
Clientele life is a horror
Good day Peter
I am writing this with so much disappointment in Clientel life, I opened up 2 policies with them 2 weeks ago then a week later decided to cancel them on my surprise I got debited for both policies even after cancelling . I then call thier call center the lady says thier whatever was already scheduled to debit so she will lodge the reversal but I will get my money back after 45 DAYS!! she then said alternatively I must go to my bank and reverse there. * 1stly why am I being inconvienced with my own money?? 45 DAYS?? * Why should I use my petrol and time to go to the bank and reverse the amounts and also incur reversal charges ?? This is *****ing my money indirectly and I regret the day I said yes to clienteles call agents...worst insurance company ever!!! I would never recoment it to anyone ?
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Service Recover Specialist
Service Recover Specialist
We refer to the concerns raised regarding the debit after cancellation and the turnaround time for the refund. As per telephonic discussion, we have explained that your policies were cancelled after the billings cut off dates, therefore the debit orders were raised after the cancellation of the policies. Furthermore, we have also explained the reasons, refunds are paid within 45 days.
Thank you for providing us the opportunity to assist, in resolving the concerns raised. We trust that this is all you require in this regard however, should you require any further assistance please do not hesitate to contact us directly. Yours sincerely, Lindiwe Mabizela Service Recovery Specialist
We refer to the concerns raised regarding the debit after cancellation and the turnaround time for the refund. As per telephonic discussion, we have explained that your policies were cancelled after the billings cut off dates, therefore the debit orders were raised after the cancellation of the policies. Furthermore, we have also explained the reasons, refunds are paid within 45 days.
Thank you for providing us the opportunity to assist, in resolving the concerns raised. We trust that this is all you require in this regard however, should you require any further assistance please do not hesitate to contact us directly. Yours sincerely, Lindiwe Mabizela Service Recovery Specialist