SR
Sopheline R
1 reviews | Active since Nov 2021
09 Nov 2021, 15:16
Clientèle life Is a bunch of ******😡😡
I will never recommend Clientèle to anyone,not even an enemy. I cancelled my policy with them a few months back and they are still deducting from my account up to 3 times a month. The bank can't reverse the deductions and they still haven't refunded me after numerous calls and email. Everytime the bank put a stop on they change the last 6 digits of their reference. After yesterday's deduction I'm going to open a case with the ombudsman. I'm done trying to get them to stop their debit orders and refundiñg me. Stay away from Clientèle, they are a bunch of ******
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Replies (2)
Clientele Life's replyOfficial
10 Nov 2021, 08:56Dear Sopheline R
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply10 Nov 2021, 08:56
Official
Dear Sopheline R
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
11 Nov 2021, 15:30Sopheline Richards
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our attempt to contact you on the numbers we have on record resulted in no success.
Furthermore, I confirm that your policy was canceled as per your request on even day, also a response and a cancelation letter have been forwarded to your personal email address.
Should you wish to contact us again, please do not hesitate to do so.
Kind regards,
Vusumuzi Dlamini
Clientele Legal
Clientele Life's reply11 Nov 2021, 15:30
Official
Sopheline Richards
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our attempt to contact you on the numbers we have on record resulted in no success.
Furthermore, I confirm that your policy was canceled as per your request on even day, also a response and a cancelation letter have been forwarded to your personal email address.
Should you wish to contact us again, please do not hesitate to do so.
Kind regards,
Vusumuzi Dlamini
Clientele Legal