MK
Montlha K
1 reviews | Active since Feb 2019
26 Apr 2022, 10:02
Clientele life is a bad insurer
I took a policy in the month of March and the lady that signed me for the policy had my cellphone number. I called in to cancel my policy on the 14th of April to cancel the policy and they said it’s canceled but they still debited me and told me that I won’t be refunded. Their consultants are rude and Clientele is honestly a bad Life Insurance company from the field agents to the call centre staff. And they debit people so that they won’t refund them their money. I’m disappointed and would never recommend anyone to take their policies.
Stay away from such companies
Helpful (0)
Replies (5)0
Replies (5)
Clientele Life's replyOfficial
26 Apr 2022, 13:03Dear Keletso K
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply26 Apr 2022, 13:03
Official
Dear Keletso K
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
26 Apr 2022, 16:14Dear Keletso K, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan. We have attempted to contact you and the policy owner on the cell phone numbers provided to discuss and address your complaint, but to no success. Please be informed that we will contact you again on Thursday the 28th to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
Clientele Life's reply26 Apr 2022, 16:14
Official
Dear Keletso K, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan. We have attempted to contact you and the policy owner on the cell phone numbers provided to discuss and address your complaint, but to no success. Please be informed that we will contact you again on Thursday the 28th to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
Clientele Life's replyOfficial
28 Apr 2022, 15:09Dear Keletso K, We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for the inconvenience you may have experienced. As per our telephonic discussion, we have explained our refund process and confirmed that the refund for the premium deducted in April will be paid within 24 business hours. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
Clientele Life's reply28 Apr 2022, 15:09
Official
Dear Keletso K, We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for the inconvenience you may have experienced. As per our telephonic discussion, we have explained our refund process and confirmed that the refund for the premium deducted in April will be paid within 24 business hours. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
MK
Montlha K's updateReviewer Update
05 May 2022, 08:26Hi
I received a call from Clientele from a lady called Lindiwe and offered an apology and she promised that they will refund my premium within 24 hours as per above because the initial consultant that I had contact with neglected to mentioned one of their policies. I am still waiting for the refund... I will update my review once I receive the funds.
I received a call from Clientele from a lady called Lindiwe and offered an apology and she promised that they will refund my premium within 24 hours as per above because the initial consultant that I had contact with neglected to mentioned one of their policies. I am still waiting for the refund... I will update my review once I receive the funds.
MK
Montlha K's update05 May 2022, 08:26
Reviewer Update
Hi
I received a call from Clientele from a lady called Lindiwe and offered an apology and she promised that they will refund my premium within 24 hours as per above because the initial consultant that I had contact with neglected to mentioned one of their policies. I am still waiting for the refund... I will update my review once I receive the funds.
I received a call from Clientele from a lady called Lindiwe and offered an apology and she promised that they will refund my premium within 24 hours as per above because the initial consultant that I had contact with neglected to mentioned one of their policies. I am still waiting for the refund... I will update my review once I receive the funds.
Clientele Life's replyOfficial
18 May 2022, 14:25Dear Keletso K,
Thank you for raising your concerns with us.
Kindly note that the refund was paid on 06/05/2022, we would like to apologize for the delay and inconvenience you may have experienced. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
Thank you for raising your concerns with us.
Kindly note that the refund was paid on 06/05/2022, we would like to apologize for the delay and inconvenience you may have experienced. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
Clientele Life's reply18 May 2022, 14:25
Official
Dear Keletso K,
Thank you for raising your concerns with us.
Kindly note that the refund was paid on 06/05/2022, we would like to apologize for the delay and inconvenience you may have experienced. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
Thank you for raising your concerns with us.
Kindly note that the refund was paid on 06/05/2022, we would like to apologize for the delay and inconvenience you may have experienced. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life