1 reviews | Active since Jan 2025
clientele life is a ****
good day i wanted to know what to do with the following, i took out a funeral cover with a door too door agent for clientelle, and aftwr the 1st payment i saw it was too expensive then i called the agent to cancel the policy for me which he said is done, after that i went to my bank to stop the debit order, for 3 months the payments stopped out of the blue today the debited my acc twice for the amount of 530, i called them and they told me the policy had elapsed and i told them it elapsed based on the above, they however refuse to refund me my money i have logged a complaint however according to them i still wont get my money back. im appalled that they can confidently say they wont pay my money back while also saying the funeral cover elapsed, disgusting
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Thank you for raising your concerns with us. Our records indicate that a complaint was logged yesterday and on of our Service Support Investigators was in contact with you to provide feedback.
Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator at ***. The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle.
The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Thank you for raising your concerns with us. Our records indicate that a complaint was logged yesterday and on of our Service Support Investigators was in contact with you to provide feedback.
Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator at ***. The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle.
The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life