Clientele Life is a ****
My mother covered our father for R20k, plus additional grocery and unveiling expenses, including R200 airtime. However, the claim is closed without those benefits. My mother was supposed to receive groceries and unveiling benefits, including R200 airtime, but none of these benefits were provided. When I call your customer care, the agent is rude over the phone and does not want to listen to our concerns. I'm very disappointed with your service.
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Replies (2)
Clientele Life's replyOfficial
23 Jun 2025, 15:55Dear Ayanda S,
Condolences to you and your family for your loss.
We would like to apologize for the delay in responding to your query and the inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Condolences to you and your family for your loss.
We would like to apologize for the delay in responding to your query and the inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply23 Jun 2025, 15:55
Official
Dear Ayanda S,
Condolences to you and your family for your loss.
We would like to apologize for the delay in responding to your query and the inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Condolences to you and your family for your loss.
We would like to apologize for the delay in responding to your query and the inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
24 Jun 2025, 13:00Dear Ayanda S,
At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, the necessary feedback has been provided on the 24th of June 2025. Furthermore, I have confirmed the benefit amount which your late father was covered for and also logged another complaint with our Compliance department to listen to the reinstatement call which was made on the 6th of December 2023 and this will assist us to further verify how much life benefit amount was agreed upon I trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, the necessary feedback has been provided on the 24th of June 2025. Furthermore, I have confirmed the benefit amount which your late father was covered for and also logged another complaint with our Compliance department to listen to the reinstatement call which was made on the 6th of December 2023 and this will assist us to further verify how much life benefit amount was agreed upon I trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
Clientele Life's reply24 Jun 2025, 13:00
Official
Dear Ayanda S,
At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, the necessary feedback has been provided on the 24th of June 2025. Furthermore, I have confirmed the benefit amount which your late father was covered for and also logged another complaint with our Compliance department to listen to the reinstatement call which was made on the 6th of December 2023 and this will assist us to further verify how much life benefit amount was agreed upon I trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, the necessary feedback has been provided on the 24th of June 2025. Furthermore, I have confirmed the benefit amount which your late father was covered for and also logged another complaint with our Compliance department to listen to the reinstatement call which was made on the 6th of December 2023 and this will assist us to further verify how much life benefit amount was agreed upon I trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life