1 reviews | Active since Oct 2024
Clientèle life is *****
Clientele **** to me. I been with Clientele since 2017. I toot a funeral cover. I specifically asked for R50 000 for everyone on the policy. Recently my dad passed away. I was only payed R14000. I complained with their arbitrator. Who agreed that they **** to me to take up the policy. They agreed to pay the difference. But said they must adjust the policy, meaning they will increase the premiums. Or I can carry on paying what I'm paying and the cover will continue as R14000. If I opt that the premiums continue as they are. And I get what I had asked for. They will have to cancel my policy. I requested that they refund all my premiums and cancel the policy since they are at fault not me. They said they can't do that because I have already claimed. They decided to go ahead and pay me R35000 which is the difference. But now since I been paying since 2017. The pay out should be R70000. Clientèle don't care about its clients.
We send you and your family our deepest sympathies on your father's loss. Our records show that your inquiry was forwarded to the Independent Arbitrator's office for evaluation, and you received written feedback via email. If you are unhappy with the feedback, kindly reply to the email that the Independent Arbitrator issued.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We send you and your family our deepest sympathies on your father's loss. Our records show that your inquiry was forwarded to the Independent Arbitrator's office for evaluation, and you received written feedback via email. If you are unhappy with the feedback, kindly reply to the email that the Independent Arbitrator issued.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life