ND
Nobahle D
1 reviews | Active since Dec 2022
23 Dec 2022, 02:16
Clientele Life involuntarily taking money from my bank account
Clientele Life has debited money from account but I never joined anything with them. I just woke to a notification that R270 has been taken from my bank account of which that money is supposed to last me untill January since I'm unemployed. Why is Clientele deceiving the public for wrongfully gaining more clients? I want my money back ASAP as I cannot even reverse it. Yhooooo I'm so angry and now I cannot sleep.
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Replies (2)
Clientele Life's replyOfficial
23 Dec 2022, 08:44Dear Nobahle D,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply23 Dec 2022, 08:44
Official
Dear Nobahle D,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
23 Dec 2022, 10:15Dear Nobahle D,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for the delay and inconvenience you may have experienced. As per our telephonic discussion, we confirm that the policy has been cancelled and a refund has been requested.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane
Clientele Life's reply23 Dec 2022, 10:15
Official
Dear Nobahle D,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for the delay and inconvenience you may have experienced. As per our telephonic discussion, we confirm that the policy has been cancelled and a refund has been requested.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane