CLIENTELE LIFE INCOMPETENCE

I'm so frustrated by Clientele Life, the level of incompetence is just ridiculous, it is so easy for them to debit people's banks accounts and yet resolving the mess they create is a mission! I've sent an email requesting for my contract last month already but still I haven't received any sort of response, I sent another email and still I didnt receive a response, I posted on their Facebook page and got an inbox sending me details where I can lay out my concerns and turns out it's the very same email address I've been sending emails to. I called in yesterday no longer requesting for a contract but a cancellation document and I was stunned by the incompetence of the consultant, she asked for my ID number as I was giving her the ID number I realized I was no longer getting a response, she went silent and I stayed on the line like a fool hoping that she put me on hold and that she would assist but nothing until I hung up. I've been speaking to consultants they've been telling me they'd escalate the matter instead the following day I'd get a call from another consultant trying to sell me another product! Money has been debited from my account kindly refund my money back including the premiums back dating back that were not paid when my father passed away and I was told a very lame story by the very same consultants that I needed a signed contact, I'm honestly not going to go through this with Clientele Life again, I don't think you understand the amount of stress people through because of your incompetence, I'm not sure if its incompetence or is it just the matter of ******** innocent people's lives just to push sales and make commissions! Its people's hard earned money that you messing with, some people can hardly even afford your policies but they ensure you get your premiums monthly with the hope of you taking care of them when the unfortunate happens! For a big company you sure dont know how to put your clients best interests at heart! I no longer want a contract, I want a cancellation document as well as the premiums I've been paying back, after been treated this for the second time and facing difficulty burying my parent as young as I was, thinking you have me covered, I don't even wanna communicate with any of you , you have my banking details refund my into that account and just email the cancellation document!!