1 reviews | Active since Feb 2024
CLIENTELE LIFE IDENTITY *****
Clientele life has been taking money from my account for months. I don't have any insurance policies with them and have never subscribed to any of their platforms. I have tried calling them, the call center agents are just as rude and don't know how to address people. I have sent messages on WhatsApp but always get automated responses that a consultant will be with me shortly but never get anything. 2 days around they sent a message asking for my details which I provided and they told me they have canceled the policy, which I know nothing about and they said they would not be able to refund me. I am unemployed and the money I get is from helping the people around me and doing small jobs. This money helps me get through the month but the past few months have been really tough for me and my kids. I am behind with their fees and in so much debt because of having to borrow money from people. Clientele life is doing identity ***** and they need to pay my money back. Please help
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
We were unable to reach you at the cell phone number you provided for the purpose of discussing and addressing your complaint.
Kindly note that we were unable to find a policy with the provided mobile number and email address. Please respond to the email we sent with the policy number, ID number or the mobile number you received the debit order notification sms on, in order for us to be able to investigate the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
We were unable to reach you at the cell phone number you provided for the purpose of discussing and addressing your complaint.
Kindly note that we were unable to find a policy with the provided mobile number and email address. Please respond to the email we sent with the policy number, ID number or the mobile number you received the debit order notification sms on, in order for us to be able to investigate the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
At the outset, we would like to apologize for the misunderstanding and any inconvenience you may have experienced. As per our telephonic discussion, we confirm that the policy has been cancelled as requested.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Lindokuhle NhlengethwaService Support Specialist
At the outset, we would like to apologize for the misunderstanding and any inconvenience you may have experienced. As per our telephonic discussion, we confirm that the policy has been cancelled as requested.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Lindokuhle NhlengethwaService Support Specialist