TM
Thandeka M
1 reviews | Active since Nov 2024
29 Nov 2024, 02:16
Clientele life I need my money back and cancel the policy
Good morning to all hello Pieter reviewers I was approached by clientele agent at Nigel Town in who asked my personal details and phone number except my banking details. She told me that clientele will phone me to find out if I'm interested in policy or not. To my surprise -R352 has been debited from my account without my approval today. I want my cover to be cancelled and my money back. I tried to send them an email to cancel the policy but they rejected that email and the debit order cannot be reversed nor stopped so I'm so disappointed with with clientele and I need my money back .
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Replies (2)
Clientele Life's replyOfficial
02 Dec 2024, 13:19 Dear Thandeka M
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life
Clientele Life's reply02 Dec 2024, 13:19
Official
Dear Thandeka M
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life
Clientele Life's replyOfficial
03 Dec 2024, 16:13Dear Thandeka M,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
As per our telephonic discussion, the policy was still within a Cooling-off period and the refund process was explained to you by Skhumbuzo Mbele.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Market Conduct
Clientele Life's reply03 Dec 2024, 16:13
Official
Dear Thandeka M,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
As per our telephonic discussion, the policy was still within a Cooling-off period and the refund process was explained to you by Skhumbuzo Mbele.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Market Conduct