1 reviews | Active since Jun 2018
Clientele Life- Hospital Cashback Plan Policy.
I first cancelled Legal policy last year because they could not assist me.
Last year November I was admitted in Hospital for 5 days. I have send my claim last year but only got a claimed paid only last week almost half of the year I waited for my claim to be processed.
To a shock I had this policy since 2012 where I was paying +- R300.00 , and I think for the past 4 years I have been paying R467.00 per month. This was the first time to put a claim.
I was expecting to be paid for 5 days , but only got paid for 2 days. When I calculated the amount I contributed towards this policy it is more than R25000.00.
i ONLY GOT AN AMOUNT OF R2800.00 for this claim!
People are being ripped of by Clientele- and when they advertise on Television they do not mention all of this!
African Nation please be careful when you take these policies over the phone we are losing a lot of money! I imagine if I was saving this money on my own account....
Clientele Life you need to change your advertising strategy in all your policies. Will never advise anyone to take such policy.!!!!
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Dear ntokozo-duduzile-prisca-hlatshwayo
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim.
By now our Claims Assessor contacted you telephonically and has provided you with a detailed explanation regarding the claim amount processed.
We trust this matter was resolved to your satisfaction, however should you require any further assistance in this regard please feel free to contact us again.
Yours sincerely,
Claims Department
Dear ntokozo-duduzile-prisca-hlatshwayo
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim.
By now our Claims Assessor contacted you telephonically and has provided you with a detailed explanation regarding the claim amount processed.
We trust this matter was resolved to your satisfaction, however should you require any further assistance in this regard please feel free to contact us again.
Yours sincerely,
Claims Department
