Clientele Life harrasment
Every month or so I get a call with a recorded message offering me a funeral plan and the first two times I pressed the "no" response. But the calls keep coming in. So I pressed yes so I could speak to a consultant and tell them to remove me from your system. This method has not worked either. I would never do business with a company that markets itself in this way and I am not sure how to make you GO AWAY! I am not interested. PLEASE TAKE ME OFF YOUR DATABASE! Your salesperson who called knows my name but when I asked for his name he refused to give it to me, I want someone to take responsibility for not taking my name off your system. He just said "I want a straight answer to you want a policy or not" He clearly didn't get the message either!
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Recovery Supervisor
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Recovery Supervisor
We have attempted to contact you from 05/03/2018 to date, on the provided cell phone number to discuss and address your complaint, unfortunately with no success. It is important to note that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
As per your request we have also removed your details from our database which takes 3 months for everything to be cleared completely. However, other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list. It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist
We have attempted to contact you from 05/03/2018 to date, on the provided cell phone number to discuss and address your complaint, unfortunately with no success. It is important to note that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
As per your request we have also removed your details from our database which takes 3 months for everything to be cleared completely. However, other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list. It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist