KM
Kwena M
1 reviews | Active since Nov 2018
30 Nov 2022, 10:42
Clientele life funeral policy
It is very hard to get in touch and get help from you guys. I have been with them since 2016 for my funeral policy and I am long overdue for a cash back. But anytime I try to reach out I'm taken from pillar to post. Please help me in this regard as my premiums are up to date.
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Replies (2)
Clientele Life's replyOfficial
30 Nov 2022, 11:26Dear Kwena M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply30 Nov 2022, 11:26
Official
Dear Kwena M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
30 Nov 2022, 14:21Dear Kwena M,
Thank you for raising your concerns with us.
At the outset, we apologize for any inconvenience experienced when trying to contact our Client Services department. We confirm that we made contact with you to explain that your policy does not have the Cash Back Benefit. Please note that we have sent your policy documents, in the event that a password is required, you can use your ID number to access the policy documents.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Thank you for raising your concerns with us.
At the outset, we apologize for any inconvenience experienced when trying to contact our Client Services department. We confirm that we made contact with you to explain that your policy does not have the Cash Back Benefit. Please note that we have sent your policy documents, in the event that a password is required, you can use your ID number to access the policy documents.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply30 Nov 2022, 14:21
Official
Dear Kwena M,
Thank you for raising your concerns with us.
At the outset, we apologize for any inconvenience experienced when trying to contact our Client Services department. We confirm that we made contact with you to explain that your policy does not have the Cash Back Benefit. Please note that we have sent your policy documents, in the event that a password is required, you can use your ID number to access the policy documents.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Thank you for raising your concerns with us.
At the outset, we apologize for any inconvenience experienced when trying to contact our Client Services department. We confirm that we made contact with you to explain that your policy does not have the Cash Back Benefit. Please note that we have sent your policy documents, in the event that a password is required, you can use your ID number to access the policy documents.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life