WW
Wadene W

1 reviews | Active since Sept 2021

01 Sept 2021, 07:43

Clientele life *****/****

Clientele is not a company you can trust, or let me say some people working. A man by the name of Lumka Xaba approached my sister who is a student in town. He talked to her about an app he wants to install on her phone that will help her to generate money, he did not mention anything about clientele insurance. He installed the app and asked her where would she like the money to be deposited into when she gets paid, so she gave her bank details. This morning when her allowance came in she saw a debit order of almost R500. I am the one reporting this because i am my sisters guardian. I do not know if these insurance brokers of clientele are trained to lie to people to sell insurance or what, but i will definitely make sure that i use every social media platform and also my local newspaper to warn people against this clientele *****/ ****.

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Replies (3)
Clientele Life
Clientele Life's reply01 Sept 2021, 09:48
Official
Dear  Wadene W,
We confirm receipt of the concerns raised.
  
Your query has been escalated to the relevant department for investigation.

Yours sincerely,
   
Shanitha Hanuman 
Service Support Supervisor 
Clientele Life 
WW
Wadene W's update01 Sept 2021, 10:28
Reviewer Update
Thank you we will be waiting for your call... and hope that this will be sorted promptly so that my sister can get refunded her money...
Clientele Life
Clientele Life's reply08 Sept 2021, 09:36
Official
Dear  Wadene W, 

Thank you for raising your concerns and bringing this matter to our attention.  We confirm that our Market Conduct has investigated the contents of your complaint and Benita Steyn has been in contact with you to provide the necessary feedback.  We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken, the refund process was explained.  Should you require further assistance please feel free to contact us.  Kind Regards, 

Market Conduct