Clientele Life failing to pay up.

Hi,

I need help, my mother joined Clientele wealth plan about five years ago with intentions to save for my little brothers tuition fees when the time arrives. About two months ago she started doing the cashment claims and it has been a hustle honestly, the consultants would ask for supporting documents every time she called. To a point that they even ask for documents that they already have in order to release the funds. My mother got tired of the back and forth and canceled the policy at some point in time and still mentioned that she wants her return on investment (ROI).

Now they are sending a letter stating that her policy has been made "Paid up" meaning that due to the cancellation of the policy, Clientѐle Life has automatically stopped premium deductions for the policy. The ‘Paid Up’ value has been calculated in terms of the Company's ‘Paid Up’ rules which comply with Regulation 5 of the Long Term Insurance Act.

All these after months of requesting documents one at a time and still requesting what they already have. May you please assist me so my mother can get her ROI please.