MR
Mpho R
1 reviews | Active since Mar 2022
22 Mar 2022, 12:18
Clientele life failed 75 old pensioner
My Grandmother is a Clientele client for over 15 years now , she skipped 3 months payments on her premiums and the policy elapsed , we tired helping her to cover up the payment and they advised she's to old ,yet she wasn't old when they took her money all these years . Don't be fooled by their ads , they don't care about their customers .
Helpful (0)
Replies (12)0
Replies (12)
Clientele Life's replyOfficial
22 Mar 2022, 19:51Dear Mpho R,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lebohang Makhakhe
Service Support Specialist
Clientele Life
Clientele Life's reply22 Mar 2022, 19:51
Official
Dear Mpho R,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lebohang Makhakhe
Service Support Specialist
Clientele Life
MR
Mpho R's updateReviewer Update
23 Mar 2022, 12:53I'm still not happy with their assistance , when the advertise their services they don't mention that should you default for 3 months you loose your policy and premiums for over 15 years. They treat people like numbers , its all about money to them. Now my 75 year old grandmother is not cover whos going to cover her at that age after being loyal to clientele all those years. I'm very disappointed.
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Mpho R's update23 Mar 2022, 12:53
Reviewer Update
I'm still not happy with their assistance , when the advertise their services they don't mention that should you default for 3 months you loose your policy and premiums for over 15 years. They treat people like numbers , its all about money to them. Now my 75 year old grandmother is not cover whos going to cover her at that age after being loyal to clientele all those years. I'm very disappointed.
Clientele Life's replyOfficial
23 Mar 2022, 12:53Dear Mpho R,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
As per our telephonic conversation, we confirmed that the policy lapsed due to premiums that were unpaid in December, January, and February. As per our policy rules, the policy will lapse if it is unpaid for 3 consecutive months. You were not satisfied with the feedback provided and opted to escalate the matter further. The escalation process has been sent to you via SMS and email.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Recovery Specialist Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised.
As per our telephonic conversation, we confirmed that the policy lapsed due to premiums that were unpaid in December, January, and February. As per our policy rules, the policy will lapse if it is unpaid for 3 consecutive months. You were not satisfied with the feedback provided and opted to escalate the matter further. The escalation process has been sent to you via SMS and email.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Recovery Specialist Clientele Life
Clientele Life's reply23 Mar 2022, 12:53
Official
Dear Mpho R,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
As per our telephonic conversation, we confirmed that the policy lapsed due to premiums that were unpaid in December, January, and February. As per our policy rules, the policy will lapse if it is unpaid for 3 consecutive months. You were not satisfied with the feedback provided and opted to escalate the matter further. The escalation process has been sent to you via SMS and email.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Recovery Specialist Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised.
As per our telephonic conversation, we confirmed that the policy lapsed due to premiums that were unpaid in December, January, and February. As per our policy rules, the policy will lapse if it is unpaid for 3 consecutive months. You were not satisfied with the feedback provided and opted to escalate the matter further. The escalation process has been sent to you via SMS and email.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Recovery Specialist Clientele Life
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Mpho R's updateReviewer Update
23 Mar 2022, 18:42Mme Lillian Dube, Desmond Dube where are you now . We sacrificed alot for that policy just to loose it like that. Please intervene my grandmother is very sick and this situation is making her worse.
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Mpho R's update23 Mar 2022, 18:42
Reviewer Update
Mme Lillian Dube, Desmond Dube where are you now . We sacrificed alot for that policy just to loose it like that. Please intervene my grandmother is very sick and this situation is making her worse.
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Mpho R's updateReviewer Update
24 Mar 2022, 11:56We are not prioritized , no feedback no way forward . whilst my grandmother is sick, Companies like Clientele take advantage of poor black people. They promise a lot and don't deliver anything. and these nothing we can do about it .
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Mpho R's update24 Mar 2022, 11:56
Reviewer Update
We are not prioritized , no feedback no way forward . whilst my grandmother is sick, Companies like Clientele take advantage of poor black people. They promise a lot and don't deliver anything. and these nothing we can do about it .
Clientele Life's replyOfficial
25 Mar 2022, 16:46Dear Mpho R, Thank you for raising your concerns with us.
Our records indicate that your query was escalated to the office of the Independent Arbitrator for review.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Our records indicate that your query was escalated to the office of the Independent Arbitrator for review.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply25 Mar 2022, 16:46
Official
Dear Mpho R, Thank you for raising your concerns with us.
Our records indicate that your query was escalated to the office of the Independent Arbitrator for review.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Our records indicate that your query was escalated to the office of the Independent Arbitrator for review.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
MR
Mpho R's updateReviewer Update
28 Mar 2022, 09:25Payment was made as arranged , I haven't heard anything from them since .
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Mpho R's update28 Mar 2022, 09:25
Reviewer Update
Payment was made as arranged , I haven't heard anything from them since .
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Mpho R's updateReviewer Update
28 Mar 2022, 12:50Very very delayed response 😒
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Mpho R's update28 Mar 2022, 12:50
Reviewer Update
Very very delayed response 😒
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Mpho R's updateReviewer Update
29 Mar 2022, 08:14Clientele life has the worst customer service , They delay to respond or don't respond at all. they have no sense of urgency.
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Mpho R's update29 Mar 2022, 08:14
Reviewer Update
Clientele life has the worst customer service , They delay to respond or don't respond at all. they have no sense of urgency.
Clientele Life's replyOfficial
29 Mar 2022, 08:25Dear Mpho R,
We confirm receipt of the concerns raised.
Please note that both the letter of authority and the proof of payment have been received and escalated to the relevant department.
Kindly note that we will be in contact with you today before the closing of business.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Please note that both the letter of authority and the proof of payment have been received and escalated to the relevant department.
Kindly note that we will be in contact with you today before the closing of business.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply29 Mar 2022, 08:25
Official
Dear Mpho R,
We confirm receipt of the concerns raised.
Please note that both the letter of authority and the proof of payment have been received and escalated to the relevant department.
Kindly note that we will be in contact with you today before the closing of business.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Please note that both the letter of authority and the proof of payment have been received and escalated to the relevant department.
Kindly note that we will be in contact with you today before the closing of business.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
MR
Mpho R's updateReviewer Update
05 Apr 2022, 12:23I'm not happy with this clientele Policy , I want to surrender it.
MR
Mpho R's update05 Apr 2022, 12:23
Reviewer Update
I'm not happy with this clientele Policy , I want to surrender it.
Clientele Life's replyOfficial
05 Apr 2022, 14:28Dear Mpho R,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
The escalation process has been discussed should you not be satisfied with our feedback
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised.
The escalation process has been discussed should you not be satisfied with our feedback
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply05 Apr 2022, 14:28
Official
Dear Mpho R,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
The escalation process has been discussed should you not be satisfied with our feedback
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised.
The escalation process has been discussed should you not be satisfied with our feedback
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life