P
Pieter

1 reviews | Active since Feb 2021

19 Feb 2022, 15:28

Clientele life encouraging ********** behavior.

They have been **********ly taking money out of my account for almost a year.

I reached out to them and only after numerous attempts did I manage to get hold of someone. They managed to confirm that my banking details are being used to pay for someone else's policy with them.

I requested them to remove my details and return the money they have ******. They came back and said that they can't return my money and that I had to go and get an affidavit to prove that I did not open the policy. Now, why would I need to prove to them that I did not open this policy when they already confirmed that the policy is not in my name.

They are willing to remove my banking details but then I would still need to pay for another month as that is part of their T&Cs. These are the same T&Cs that I did not sign for. Hats off to the lady on the phone that has to deal with this nonsense on a daily basis.

Looking through the review their modus operandi seems to be the same with a lot of people reporting the exact same behaviour. I wish Carte Blanche would do an investigation

Up to date, they have ****** more than R2k from my bank account and still going strong.

Absolute joke of a company

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Replies (2)
Clientele Life
Clientele Life's reply19 Feb 2022, 16:07
Official
 Dear Pieter P, 
We confirm receipt of the concerns raised.
      
Your query has been escalated to the relevant department for investigation.
      
Yours sincerely, 
Lebohang Makhakhe Service Support Specialist
Clientele Life  
Clientele Life
Clientele Life's reply21 Feb 2022, 13:22
Official
Dear Pieter P,

Thank you for raising your concerns and bringing this matter to our attention.  We confirm that our Market Conduct Department has investigated the contents of your complaint and Yesmine Billings has been in contact with you to provide the necessary feedback.  As telephonically discussed, we require an affidavit with three specimen signatures to investigate your matter further.  Regrettably there are certain documents and information which is required to enable us to resolve your complaint adequately, and if not received this will unfortunately not allow us to proceed with the investigation.  The Investigator has also provided you with the details of our Internal Arbitration Department, should you not be satisfied with the requirements and outcome that has been provided to you.  Should you require any further assistance in this regard, please feel free to contact us again.  Regards Market Conduct