clientele life early debit deduction
<p>On the 21st of this month got a message for rejected debit even though I agree that they must make their deductions on the 25.they have been trying since the 21st now I have to pay the penalties for all those rejects.this is rubish.</p> <p>I don't know why they do this but it's costing me more for the rejected payments. And it's reflecting bad on my bank account to have a lot of rejected</p>
Thank you for raising your concerns with us.
your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
As per our discussion , we have addressed your concerns regarding the early debit order for the month of May 2016. It is important to note that the benefit of an early debit is to ensure that your policy is solidly in force on the Date of Commencement as selected at the time of your application. The debit methodology has significantly improved cover being affected for most clients and has further significantly reduced penalty charges.
Furthermore, this reasonable premium collection method has been explained upon taking out your cover and we confirm that we have since provided you with an alternate type of billing mechanism.
Lastly we would like to thank you for deciding to entrust us with your continued support, also an electronic mail has been sent and attached is your policy documents.
I trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely
Vusumuzi Dlamini
Services Recovery Specialist
Thank you for raising your concerns with us.
As per our discussion , we have addressed your concerns regarding the early debit order for the month of May 2016. It is important to note that the benefit of an early debit is to ensure that your policy is solidly in force on the Date of Commencement as selected at the time of your application. The debit methodology has significantly improved cover being affected for most clients and has further significantly reduced penalty charges.
Furthermore, this reasonable premium collection method has been explained upon taking out your cover and we confirm that we have since provided you with an alternate type of billing mechanism.
Lastly we would like to thank you for deciding to entrust us with your continued support, also an electronic mail has been sent and attached is your policy documents.
I trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely
Vusumuzi Dlamini
Services Recovery Specialist