R
Rebecca
1 reviews | Active since Jan 2023
20 Apr 2023, 10:53
Clientele Life
Am very disappointed. Have been a member with Clientel since 2021. Now that I have to get assistance from them they telling me that they can not help me with a funeral claim. Stating that am behind wth 2 months premiums. While they debited the 2 premiums on the 12th of April and of which the person whom I am claiming for past away on the 12 April 2023. My heart is broken the fact if paying these funeral plan was for whenever someone passes away the berial won't be a problem. But now I can not lay my loved one to rest because of this💔💔💔💔
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Replies (2)
Clientele Life's replyOfficial
20 Apr 2023, 16:58Dear Rebecca
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We apologise for any inconvenience caused.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We apologise for any inconvenience caused.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply20 Apr 2023, 16:58
Official
Dear Rebecca
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We apologise for any inconvenience caused.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We apologise for any inconvenience caused.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
26 Apr 2023, 12:12Dear Rebecca,
Thank you for raising your concerns and bringing this matter to our attention.
Please be informed that the claims Assessor has attempted to contact you to provide you with the claim outcome however she was unsuccessful.
A detailed response was emailed to the provided email address regarding the outcome of your claim.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
Please be informed that the claims Assessor has attempted to contact you to provide you with the claim outcome however she was unsuccessful.
A detailed response was emailed to the provided email address regarding the outcome of your claim.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Clientele Life's reply26 Apr 2023, 12:12
Official
Dear Rebecca,
Thank you for raising your concerns and bringing this matter to our attention.
Please be informed that the claims Assessor has attempted to contact you to provide you with the claim outcome however she was unsuccessful.
A detailed response was emailed to the provided email address regarding the outcome of your claim.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
Please be informed that the claims Assessor has attempted to contact you to provide you with the claim outcome however she was unsuccessful.
A detailed response was emailed to the provided email address regarding the outcome of your claim.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department