MR
MR R
1 reviews | Active since Jul 2024
01 Sept 2024, 14:37
Clientele Life does not want to cancel my policy I need my refund
I requested Clientele to cancel my policy they have still deducted the monies They do not respond to requests to refund my premium
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Replies (2)
Clientele Life's replyOfficial
02 Sept 2024, 12:04Dear MR R,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Service Support Team Leader
Clientele Life
Clientele Life's reply02 Sept 2024, 12:04
Official
Dear MR R,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
02 Sept 2024, 14:15Dear Mr R,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
As per our telephonic discussion, we confirm that your policy was cancelled and a letter confirming the cancellation has been sent to the email address that we have on record.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Kutlwano Tsoai
Service Support Specialist
Clientele Life
Clientele Life's reply02 Sept 2024, 14:15
Official
Dear Mr R,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
As per our telephonic discussion, we confirm that your policy was cancelled and a letter confirming the cancellation has been sent to the email address that we have on record.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Kutlwano Tsoai
Service Support Specialist
Clientele Life