Clientele life dissapoints

Hello! I wrote my concerns about my late brother's funeral in Aug, where Petronella from Clientele told me about a beneficiery that was listed with no id number and nothing else to identify this beneficiery.I was assisted my many other consultants and received numerous calls after my complain here.Nadia Gough calls me to explain their policies and procedures and advices me that they will investigate and go on a search for this unidentified person and it will take them 2 months to look for that person My words to her was"how will you look for a person with only a name and surname?what if you come across 10 or more people with the same name and surname? How will you know it is the real benificiery since you have no id number or even a birth certificate?since I am telling you we do not have such a person in our family and my brother never had a wife or kids ?"hee answe was they know what to do..So Clientele it is December now, I am waiting for the results of your trace.. We were in contact almost every week, until you decided that I must visit the Master of the court for an executor letter...the master had to email you after refusing to send the statement of the policy to me, you chose to send it straight to the master, but since the email was listed as spam and a danger to the Goverments computers, an email was written to you to supply me with the statement, and only then did you do so I received the authority letter in October already, then you decided you now need a late estate account, for only a small amount of money, knowing very well that a late estate account is only opened for large estates valued at 250 000 or more.. I sent all the documents including proof of email where a Standard bank aknowledge that they winded up my brothers estates and I calledcyou to tell you what I was told...late estate account is only opened for larger estates.

The I spoke to Thuli who has the audacity to tell me I must visit other banks as they will not pay the money in my account, but why??I have the authority letter where the Master appointed me as the Executor?and you do not even explain what happened with your search for the so called lisred benificiery.. I told her my bank does not do estate late accounts and Standard bank says the estate is to small to open an account..I googled Fnb and it states"for estates smaller than 250 000 a family member can be appointed as Executor and monies can be paid out to that member...So please explain why you are refusing to give back my late brothers belongings to me??Now yoy want to waste my time again, and in the meantime your record reads"matter closed due to incomplete documents"when did I refuse to send you documents?? Now you want me to go to alll the the other banks but you have a letter where the master appointed me as executor, and then when time passes you want to say I did not communicate with you... No, no ,no...people please be careful...I have veen struggling since Aug ..