1 reviews | Active since Jul 2011
Clientele Life - Disrespectful and poor service
Stay clear from this company and their products. This company's marketing team FAIL the first rule of Marketing 101 - do not annoy/irritate potential clients! They do this successfully by ensuring that they schedule automated voice calls at 18.48pm on a Friday night (REALLY??? - this is supper/family time for most families and WHO wants to be sold ANYTHING AT THAT TIME of day, let alone a FRIDAY NIGHT!!!) Face it - your products are a grudge purchase at the best of times, but you sure know how to emphasise this, by making use of automated cold calling at this time of night. I was told by your call center operator that it is a Clientele rule to not give out your Marketing Director's name when I requested it. Either this person's name is so protected because they get so many complaints or she doesn't have a clue who the Marketing Director is?? Funny thing, I just went on to the website and got Laura Ann Botha's name. Only problem though, I was left holding on for 7 minutes ( I eventually put the phone down) after asking their switchboard to put me through to her.. Don't waste you hard earned money as this company will not and does not care about you - they don't answer their phones at the best of times so imagine trying to claim from them...I shudder to imagine, but will never know as I will NEVER purchase any of their products!
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Dear linda01,
Thank you for raising your concerns with us.
As per our discussion we have addressed all raised concerns and confirmed that your contact details have been blacklisted on our system as per request.
It is important to note that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
As per your request we have also removed your details from our database. However, other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org.
Furthermore we would like to thank you for the feedback you gave us, we highly appreciate it and we assure you that it will be escalated to the relevant management.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist
Dear linda01,
Thank you for raising your concerns with us.
As per our discussion we have addressed all raised concerns and confirmed that your contact details have been blacklisted on our system as per request.
It is important to note that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
As per your request we have also removed your details from our database. However, other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org.
Furthermore we would like to thank you for the feedback you gave us, we highly appreciate it and we assure you that it will be escalated to the relevant management.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist