Clientele Life Disappointment

Hello Peter, my cousin was stabbed to death on the 15/06/2018 and found by the police on the 16/06/2018 we did not know where he was until after 11 days we have a funeral policy with Clientele Life we submitted everything they requested from us on the 26 /06/2018 the last document which was missing we submitted it on the 29/06/2018 then they told us that they will only transfer the money during working days and to our understanding that was going t be the following week Monday or Tuesday and we couldn't wait that long we just wanted to burry him and let him rest in peace . we had t borrow money from people and banks to make sure the funeral is a success but we have been waiting till this day its one story after another this is a third week already they keep on telling us that they cant get hold of the investigating officer when we call him he says immediately when we submitted our documents they called him to verify and he responded them in every question they had towards him ..this is very frustrating and heart braking to the family we never missed even one payment but they treating us this way ...my cousin's name is Fortune Nkosikhona Ngwenya . please help even today I called them twice already but nothing till now ....Clientele contacts number ********** 000