Clientèle Life Deducting Premiums for a Policy I Don't Recognise

I recently discovered two debit orders being deducted from my bank account by Clientèle Life for a policy that I was completely unaware existed.

I immediately contacted Clientèle Life and requested details of the policy, including proof of authorisation, policy documentation, and any supporting records relating to the deductions. To date, I have received no response.

As a customer, I find it extremely concerning that deductions can be processed from an account for a policy that neither of us recall taking out, and that my requests for information have gone unanswered.

I am requesting that Clientèle Life urgently contact me to: • Confirm the details of this policy. • Provide proof of authorisation for the debit orders. • Explain why the deductions were made. • Advise on the process for cancellation and refund should the policy prove to be unauthorised.

I would appreciate being contacted as soon as possible to resolve this matter.